Order status
Access your account/My Orders to see the preparation status and real-time tracking. If your order is ready but there's no tracking information, it's because the shipping company still needs to process it. You'll see the tracking information in the next few days.
If your order has been ready for more than 72 hours and you haven't received any tracking information, please contact us so we can give you more information.
Orders with multiple deliveries
For logistical reasons, items in the same order may be shipped from different warehouses. If your order has multiple shipments, you will see the following message when you check your order in your account:
"The items in your order will ship from different warehouses and you will receive them in separate packages"
In addition, you will be able to see the status of each shipment and which garment is in each one.
Shipping address error
If you have registered an incorrect shipping address and your order is not yet ready, you can send us the request through the form on the website.
Orders
Eco Ticket
What is it?
The eco ticket is our electronic ticket associated with your online order.
What is it for?
It is used to manage any exchange or return both online and in any physical Scalpers store (except El Corte Inglés and Outlet).
Where can I find it?
You can find it in your account panel in the My Orders area and also in a shortcut in the order confirmation email.
Order tracking
How can I check the status of my order?
1. Go to the My Orders section in your account and find the specific order you're waiting for. You'll see its status there in real time.
2. As soon as it's ready, you'll receive an email with the tracking information. If we've recently prepared it, the tracking information will be available the next day, once it has been documented by the shipping company.
3. Ask our Scalpers Bot.
Order modification
I ordered a garment or size that I don't want. Can I exchange it?
We can't modify the order, but if it's not ready yet, we can cancel it so you can place a new one correctly. Request cancellation here.
Cancel order
I want to cancel my order. How can I do that?
If your order isn't ready, you can request a cancellation here. If that's not possible, you can return it once you receive it.
Issue with an item in my order
I received an item I didn't order, what can I do?
Please contact us through the form by selecting “Issue with my order” so that we can provide you with the best possible solution.
I received a defective item, how do I exchange it?
We're very sorry you received an item in this condition. You can return or exchange it either in a Scalpers physical store (excluding El Corte Inglés and Outlet stores) or online . If you process it online, choose the exchange option and indicate the reason for return as "The product has defects," selecting the same item again so we can send it to you as soon as the garment arrives at our warehouse.
Shipping
Order status
Log in to your account to view the status of your order.
Shipping methods
FREE DELIVERY TO SCALPERS STORE
Delivery will take 1-3 business days**. You will receive an SMS from Scalpers when your order is ready for in-store pickup. The shipping company may also confirm delivery, but we recommend waiting for the store's message, as they are the ones who need to register your order and send you the notification.
DELIVERY TO COLLECTION POINT - FREE
Delivery will take 1-3 business days**. Pick up your order at any location near your home. We will show you the available pickup points at the time of purchase based on your postal code.
HOME DELIVERY - FREE*
The delivery time will be 1-3 business days**. You will receive
You will receive a confirmation email with tracking information as soon as your order is prepared. Log in to your account to see detailed tracking information for each order.
EXPRESS SHIPPING! Delivery in 2 hours! -€6.99
If this option is available for your order, it will appear among the shipping options for you to select. Remember that if it doesn't appear, it's because your
Orders (due to address reasons or the items chosen) cannot benefit from this express shipping.
*If your order is less than €40, shipping costs apply
amount to €3.95.
**This timeframe may vary depending on promotional periods, time of year, shipping address, time of purchase, and item availability.
Delivery time
Our delivery times range from 24 to 72 business hours. Please note that this timeframe may be extended during promotional periods, sales, and the Christmas season.
If you choose home delivery, please select an address where someone is always home. Otherwise, we recommend choosing in-store pickup or a collection point to avoid missed deliveries and prevent your order from being returned.
origin.
Shipping costs
Peninsula and Balearic Islands
FREE DELIVERY TO SCALPERS STORE
DELIVERY TO COLLECTION POINT - FREE
HOME DELIVERY -€3.95*
*For orders over €40, home delivery is free.
EXPRESS DELIVERY! Delivery in 2 hours! - €6.99**
**Only shown if your order meets certain requirements.
The Canary Islands and Ceuta
HOME DELIVERY -€9.95*
*For orders over €90, home delivery is free.
Melilla
HOME DELIVERY -€14.95*
*For orders over €90, home delivery is free.
Shipments to Ceuta and Melilla are subject to taxes (IPSI) imposed by municipal regulations and not controlled by Scalpers. These taxes must be paid by the customer upon delivery of the package.
Issue with the shipment of my order
My order has no tracking information.
If you do not see your order tracking information even though it has been ready for more than 72 hours, please contact us through our form, selecting the reason "Issue with my order".
The delivery agency informs me that there is a problem with my order
Don't worry, leave it to us. Tell us what's happening and we'll handle it with the transport agency to expedite the process.
My order is being held in customs due to lack of documentation
Our customs procedures are automated. If the shipping company has provided you with this information, please let us know in case there is an error in your order documentation.
Returns
Return period
You have 30 calendar days from the receipt of your order to make a return or exchange.
Process a return
Where can I return it?
Scalpers Store
You only need to show your order number to make any changes or request a refund.
Pick Up Point
Access our returns panel and follow the steps.
Home pickup
Access our returns panel and follow the steps.
Are there any related expenses?
Scalpers Store
- Refund - FREE
- Exchange - FREE
Pick Up Point
- Refund - FREE
- Exchange - FREE
Home pickup
- Refund -€1.95
- Exchange - FREE
If you make a second return or exchange for the same order, it will only be free in a Scalpers store. Otherwise, you will need to send the package back to us at your own expense using your preferred shipping company to this address, after first emailing us your new request (new exchange or refund):
HANDTEX
Scalpers Returns Warehouse
Alovera Road 10
19171 Cabanillas del Campo
Guadalajara
(Spain)
Resolution of a refund
REFUND
- Refund to the same payment method
Once your return arrives at our logistics center, it will be registered and refunded. You will receive a confirmation email, and the money will be credited to your account within approximately 3 days.
*If the refund has been collected from your home, we will deduct €1.95 from the refund as return shipping costs.
- Gift Card Refund
Once the return arrives at our logistics center, it will be registered and an online gift card for the amount of your return will be issued and sent to you by email.
CHANGE
If you have requested a size change or a change due to a defect, as soon as the package arrives at our logistics center, we will make a new shipment with the request you made.
If we do not have stock available for the exchange, the corresponding refund will be issued.
Return conditions
Which items are non-returnable?
- Books
- Underwear: boxer shorts and socks without the security seal.
- Gift card used at some point.
Will I get a refund for shipping costs if I return the order?
Shipping costs are non-refundable. However, if you receive a defective item for which you paid shipping and decide to return it for a refund, the shipping costs will be refunded.
How should I submit my return (home collection or at a pick-up point)?
- Returned items must retain both inner and outer labels.
- Place the items in a box or bag (for example, the same one used for shipping).
- Print the ECO TICKET from your account panel or in the order confirmation email and put it inside the package.
- Process the return in our panel and follow the steps indicated in the email you will receive later.
- Finally, you can choose home collection (have your package ready for collection) or the nearest pick-up point and you're all set!
Return of promotional gifts
If you have received any gift item associated with a specific promotion (Mother's Day, Valentine's Day, Father's Day...) and decide to return any item purchased through this promotion, you will also have to return the gift, provided that your order no longer meets the requirements to participate in this promotion.
Can I pay for the gift if I'm interested in keeping it?
Provided the gift item has an official retail price, we can provide you with a payment link so you can keep it.
If I return an item from my order but still meet the promotion requirements, can I keep the gift?
Of course! You only have to return it when, upon returning that item, the conditions of the promotion are not met (you no longer exceed the agreed value, you return the specific item that got you the gift...).
Payments
Payment methods
Paypal, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact and Blik
Refunds
The refund is issued using the same payment method used for the purchase.
I received a refund confirmation email, but it's not in my account. Is there a problem?
Don't worry. The refund isn't immediate; depending on your bank, you may see the amount reflected in your account within 72 business hours, but sometimes it can take up to 15 days.
I cancelled the card I used to make the purchase, what do I need to do to receive my refund?
If your account number remains the same, the refund will arrive without any problem.
I've closed my bank account, how can I get my refund?
If you have another account at the same bank, the refund will arrive without any problem.
If you don't have another related account, please contact us providing proof of account closure and we will make a bank transfer to the IBAN you indicate.
I would like an online gift card for the amount of my refund, how do I specify this?
When you process your return, our panel will give you the option to receive the refund through an Online Gift Card that you will receive to the same email you used to make the purchase.
Discount codes
You sent me a code to my email, how do I redeem it?
Remember that every coupon has associated conditions (minimum purchase amount, expiration date, etc.). If you don't meet these conditions, the code will not be valid.
Add the items you want to buy to your cart and click checkout. On the right, you'll see a box where you'll need to enter the code you received.
Click on “Apply” and the final price with the discount will be calculated.
I'm a loyal customer, it was my birthday and I didn't receive any benefits. What could have happened?
- You have not indicated your date of birth in your customer record, or you have registered it on the same day or after the date has passed.
- The email has gone to your Spam folder, check it!
I meet the requirements for the discount code, but it's not working. What should I do?
Please email us a screenshot of the error code so we can help you. Remember that you must be logged into your account to use this service.
If I return an order in which I applied a discount code, will I get the code back?
Fixed discount codes (no points) have a single use, so if you return the item you will be refunded what you paid for it and the code will be disabled.
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Loyalty program
Belonging to The Invited Club
It's very easy! Create an account on our website and start enjoying the benefits we offer. If you prefer to visit our store, our staff will be happy to assist you.
They will be able to help in the process.
Invited Points
What are Invited Points?
Invited Points are the points you accumulate for every purchase you make on the Invited Brands website. 100 club points can be redeemed for a €1 discount.
How do I get them?
They're automatically added when you make a purchase! You must make the purchase through your account. The accumulated percentage will remain pending for one month, coinciding with the return period. After that month, they'll be activated so you can redeem them on your next purchase.
Depending on your category, you will accumulate a certain percentage and you can redeem it on future purchases.
In addition, you have other ways to get extra skulls:
- Follow us on Instagram: +50
- Follow us on TikTok: +50
How do I redeem the points?
Access your account panel once logged in and choose the reward you want to spend your Invited Points on.
If it's a discount, once you click "Redeem" the coupon will appear which you must enter in the basket at the end of your purchase.
If it's a benefit at one of our partner organizations, you'll receive an email with all the instructions when you redeem your reward.
Levels
Rookie Member: You access this level as soon as you sign up. With each purchase, you accumulate 5% of the purchase amount. You will remain at this level until you your annual spending* exceeds €500.
Prime Member: Annual spending over €500. You accumulate 8% of the value of your purchases.
Elite Member: Annual spending exceeding €2000. You accumulate 10% of the value of your purchases.
Signature Member: Annual spending exceeding €7,000. You accumulate 20% of the value of your purchases.
How do I maintain my level?
Your level always depends on your annual spending*. For example, if you are a Prime Member but your spending during the year does not exceed €500, you will automatically be downgraded to the previous level: Rookie Member.
Benefits
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Customer service
Contact us and we will help you personally through our customer service channel.